Refund Policy

Home Refund Policy

Changed your mind? No problem.
If you’re not flexing over your order and want to return all or part of it, just let us know within 7 days of receiving it. To get a full refund, the product must be unopened and in its original condition – easy as that.

Important:

  • You're responsible for getting the product back to us, so please pack it securely and include your order number.

  • Once it lands back with us and we confirm it's unopened, we'll issue a full refund – no drama.

🛠️ FAULTY OR DAMAGED ITEMS

If you’ve opened your package and something’s damaged or not quite right, let us know within 3 working days of delivery.
Snap a pic, send us the details, and we’ll get it sorted. If the product is genuinely faulty, we’ll refund it in full or help you with an exchange.

⚡ ELECTRICAL PRODUCTS & WARRANTIES

Some of our gear comes with a bit more power – so if you're ordering electrical products, here's what you need to know:

  • They’re all covered by a manufacturer's warranty – not directly by Gym Squad Supps.

  • Warranty length and info is listed on the product page, so check it out before buying.

  • If something goes wrong during the warranty period, get in touch with us first. We’ll guide you on who to contact and what to do.

Important warranty notes:

  • It’s a "return to base" warranty – meaning you’re responsible for shipping the item back if needed.

  • If it’s a faulty part, it may need to be returned or you’ll need to send a photo before a replacement is approved.

  • Warranty claims are handled by the manufacturer or importer – not us directly (we’re just the humble supplement dealers 💼💪).

Customers outside the UK: Please keep in mind that returns and warranty processes may involve extra delivery charges and longer timelines.